Privacy policy

27.10.2026

Drawn up in accordance with the Federal Act on Data Protection (FADP). During the first launch phase of Aidloc, no documents are offered for sale: the website only allows you to read guides, join a waiting list and write to Aidloc at contact@aidloc.ch. Before orders open, this privacy policy will be adapted to the new services offered; you will be informed through a notice on the website.

1. Controller

The controller of the personal data collected through the website aidloc.ch is Sandro Patronaggio, operator of the sole proprietorship Sandro Patronaggio (Aidloc), Route de la Clochatte 106A, 1052 Le Mont-sur-Lausanne. For any question about your data, please contact: contact@aidloc.ch.

The controller intends to transfer the operation of Aidloc to a limited liability company (Sàrl) that he will set up for this purpose. This company will become the controller of the existing data, which will be transferred to it for that purpose. This privacy policy will be adapted accordingly and you will be informed through a notice on the website aidloc.ch.

2. Data processed and purposes

When you join the waiting list, Aidloc records:

• your email address, to confirm your sign-up, inform you of the opening of Aidloc in your canton and present the service and its prices to you;
• your canton and the situation you selected, in order to determine in which cantons and for which situations to open the service first;
• if you wish, a description of your situation, in your own words, in order to determine which documents to offer you first. Aidloc asks you not to include any names, neither your own nor those of third parties, nor any sensitive personal data, such as information relating to health, social assistance measures or criminal proceedings or sanctions, whether concerning you or a third party. If a description nevertheless contains such information, it is deleted as soon as the operator of Aidloc becomes aware of it;
• the language of the page, in order to communicate with you in the language chosen;
• the page from which you accessed our website and, where applicable, the website or campaign through which you arrived, in order to identify the guides that may be useful to you and to know which communication channels make Aidloc known;
• the date of your sign-up and of its confirmation, as well as the version of this privacy policy, in order to keep proof of your consent to it.

Aidloc does not ask for or collect your name, your postal address or your payment information. To measure traffic on the website, Aidloc counts visits and the various steps of the process, without using cookies, recording your IP address or relying on any persistent identifier.

If you write to contact@aidloc.ch, Aidloc uses your message and your email address only to reply to you, and deletes them 12 months after its last reply.

3. Withdrawal of your consent

Aidloc processes the data listed in section 2 of this privacy policy solely in connection with your sign-up, which you confirmed by validating your email address. You can unsubscribe at any time by clicking the unsubscribe link included in every email or by writing to contact@aidloc.ch. Providing a description of your situation is optional and is not a condition of your sign-up. You can request its deletion at any time, without unsubscribing, by writing to contact@aidloc.ch.

4. Service providers and recipients of the data

Your data is accessible only to the people and service providers who need it to ensure the operation of Aidloc, namely:

• the Aidloc team and the technical providers who develop, host and maintain the website, all bound by confidentiality;
• our hosting provider, Infomaniak Network SA, in Switzerland, which hosts the website and the database and handles the sending of Aidloc’s emails;
• the authorities, only where the law requires Aidloc to disclose your data to them.

Your data is hosted in Switzerland. It is not sold and is used for advertising purposes only with your prior consent. Any such advertising communications are strictly limited to announcing the opening of the services in your canton and presenting how they work and their prices.

By way of exception, the description of your situation, if you provide one, is read only by the operator of Aidloc. It is not transmitted to, or processed by, any artificial intelligence tool.

5. Data retention period

• Unconfirmed sign-ups: deleted 7 days after they are created.
• Confirmed sign-ups: deleted 213 days after your last interaction.
• Description of your situation: deleted 6 months after it is sent, or earlier upon simple request to contact@aidloc.ch.
• Records of emails sent: deleted 13 months after sending.
• Opening announcements sent: deleted 13 months after they are created.

If you unsubscribe, Aidloc will stop sending you emails. Aidloc will keep only a one-way fingerprint of your address, which cannot be turned back into the address and prevents Aidloc from writing to you again. Encrypted backups keep a copy for 30 days at most. For security reasons, Aidloc’s servers keep a technical log of requests, including IP addresses; this log is deleted by automatic rotation. If a request or dispute is pending, the data concerned is kept until it is resolved.

6. Security

The website works only over an encrypted connection. Access to the data is restricted to the people listed in section 4. The description of your situation is also stored in encrypted form.

7. Cookies and storage on your device

The website uses no advertising cookies and no third-party trackers. During your visit, the website keeps in your browser, until the tab is closed, the page and the website through which you arrived, in order to attach them to your sign-up. No identifier is stored.

8. Your rights

You can request access to your data, its correction, its deletion, its disclosure or its transfer in a common format (portability), and withdraw your consent to its processing, by writing to contact@aidloc.ch. Aidloc replies within 30 days. If a request is manifestly unfounded or vexatious, Aidloc may refuse to act on it, giving reasons for its decision. You can also contact the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, www.edoeb.admin.ch.

9. Changes

Aidloc may change this privacy policy at any time. The version in force is the one published on the website, with the date of its last update shown at the top. Aidloc invites you to consult it regularly. If a change requires your consent, Aidloc will ask for it before applying the change. This privacy policy is drafted in French and may be translated into other languages. In case of any discrepancy between the versions, the French version prevails.