Frequently asked questions
Find answers to your questions about Aidloc and your rights as a tenant.
Does Aidloc replace a lawyer?
No. Aidloc is a writing aid. It does not provide legal advice and is not a substitute for the advice of a lawyer or a legal adviser. It produces structured documents based on the information you provide. For any complex or urgent situation, contact an authorised legal professional or a tenants' association.
How long until I receive my document?
Your PDF document is sent to you by email within 1 business day after payment. If you do not receive it, check your spam folder.
Can I write my situation in my native language?
Yes. You can describe your problem in any language. The letter will be written in the official language of your canton (French, German or Italian).
How is the rent reduction request calculated?
The request is based on the change in the reference mortgage rate since the date your current rent was set. The rate is published quarterly by the Federal Office for Housing. Aidloc calculates the reduction you can request.
Is my personal data protected?
Yes. All your data is hosted in Switzerland by Infomaniak, in line with the Federal Act on Data Protection (FADP). It is passed only to the providers the service needs, named in our privacy policy.
Can I use Aidloc for a commercial lease?
No. Aidloc is designed only for private residential leases. Commercial leases follow different rules.
What to do if the property manager doesn't respond after my letter?
If you don't get a satisfactory response within the expected timeframe, the next step is a formal notice. If this has no effect, you can contact the conciliation authority of your canton.
Is the letter legally valid?
Aidloc produces documents structured under Swiss tenancy law. Aidloc is not a law firm, however, and does not guarantee the outcome of any step. The legal weight also depends on the facts you describe.