Landlord not responding in Zurich: how to react
Published on 09.10.2026 · Updated on 09.10.2026
Your landlord or property manager does not respond to your requests in Zurich? Send a written formal notice with a clear deadline and keep a copy. A letter does not oblige the landlord to answer, but it dates your request; without a reply, you can turn to the conciliation authority of your district. When Aidloc opens, it will help you draft it in German, from CHF 49.90.
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Opening soon · Canton of Vaud · From CHF 14.90
The first steps
When your landlord ignores your requests in Zurich, the first reaction is often to insist by phone. This approach is rarely effective. The decisive step is the written formal notice, which documents your action, sets a response deadline, and dates your request before any next step (conciliation authority). At its opening, Aidloc will structure this formal notice in German, based on your description of the situation.
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Opening soon · Canton of Vaud · From CHF 14.90
Common mistakes to avoid
- Sending repeated informal emails without ever writing a formal letter.
- Accepting verbal promises without a written deadline.
- Failing to keep dated copies of your communications.
- Waiting for a reply when a legal deadline runs: a rent increase or a notice of termination must be contested before the conciliation authority within 30 days.
Example
Example: a tenant in Zurich with a water leak left unrepaired for over a month. Three emails to the property manager went unanswered. A formal notice in writing with a clear deadline gives the property manager a precise request to answer; without an answer, the next step is the conciliation commission.
The competent authority and its contact details are listed in your Aidloc dossier.
Frequently asked questions
How long does it take to receive the letter?
Aidloc is not open yet; the buttons on this page lead to a waitlist. At its opening, the letter will be generated in German and delivered to your email as a PDF, ready to print and send.
Why is the letter generated in German?
In the canton of Zurich, the official language for rental matters is German, so the letter will be drafted in German. When Aidloc opens, you will be able to describe your situation in English.
What if the landlord does not respond to my letter?
If you get no response by the deadline you set, the next step can be a formal notice (from CHF 49.90 when Aidloc opens). If this also remains unanswered, you can turn to the conciliation authority (Schlichtungsbehörde) of the district where the dwelling is located.
Does Aidloc replace a lawyer?
No. Aidloc is a writing aid. It does not provide legal advice and is not a substitute for the advice of a lawyer or a legal adviser. For an in-depth analysis of your situation, it is advisable to consult a lawyer or a tenant association.
Is my data secure?
Your data is hosted in Switzerland and processed in accordance with the Swiss Federal Act on Data Protection (FADP). The privacy policy explains which data is collected, why, and how long it is kept.
How much does the service cost?
When Aidloc opens, the simple letter will be available from CHF 29.90, the formal notice from CHF 49.90, and the conciliation file from CHF 79.90. No subscription, no hidden fees.
Which languages can I use Aidloc in?
The Aidloc site is available in French, German, Italian, English and Portuguese. When Aidloc opens, the letter will always be drafted in the official language of the canton where the dwelling is located.
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Opening soon · Canton of Vaud · From CHF 14.90
Rédigé par Sandro, fondateur d'Aidloc. Lui-même locataire ayant vécu un litige avec sa gérance, il a fondé Aidloc pour permettre à chaque locataire suisse de faire valoir ses droits simplement et avec sérénité. Aidloc est hébergé en Suisse chez Infomaniak.
Aidloc is a writing aid. It does not provide legal advice and is not a substitute for the advice of a lawyer or a legal adviser. Aidloc does not represent you and is not a law firm. Documents are prepared solely on the basis of the information you provide, which Aidloc does not verify; deadlines are calculated from the dates you entered. For any complex or urgent situation, you are advised to contact an authorised legal professional or a tenants' association.